FAQ

Frequently Asked Questions

Below you'll find answers to common questions about our products, orders, shipping, usage, and support. If you still need help, feel free to contact us.

πŸ”ŠΒ Product & Usage FAQs

Q: Are HearGood hearing aids suitable for all types of hearing loss?
A: HearGood devices are designed for adults and seniors with mild to moderate hearing loss. They are not suitable for severe or profound hearing conditions.

Q: Are your hearing aids programmable or pre-set?
A: Our hearing aids come with pre-set digital sound profiles (e.g. 16-channel processing) and do not require custom audiologist programming.

Q: What does CIC mean?
A: CIC stands for Completely-in-the-Canal. This means the device fits deep inside your ear canal for a nearly invisible, discreet look.

Q: Do your hearing aids produce a whistling sound?
A: A slight whistling sound (feedback) is normal when not inserted properly. To prevent it:

  • Use the correct ear dome size

  • Insert the device fully

  • Avoid touching the microphone area while adjusting

Q: Can I adjust the volume?
A: Yes! All models come with touch-sensitive or tool-assisted volume control for easy sound adjustment.

πŸ”‹ Charging & Battery

Q: How long does the battery last?
A: One full charge gives up to 30 hours of use. The charging case provides backup power of up to 150–300 hours, depending on the model.

Q: How do I charge my hearing aids?
A: Place them into the magnetic USB-C charging case. Most models fully charge within 2–3 hours.

🚚 Orders & Shipping

Q: Do you offer same-day shipping?
A: Yes, we offer same-day dispatch for orders placed before 4:00 PM (UK time), Monday to Saturday.

Q: Which courier services do you use?
A: We ship using Royal Mail, DPD, and other trusted UK courier partners.

Q: Do you ship internationally?
Yes

πŸ”Β Returns, Warranty & Support

Q: What’s your return policy?
A: We offer 7-day returns for unused products in original condition. Read our Refund Policy for details.

Q: What warranty do you offer?
A: All HearGood devices come with a 6-month warranty covering manufacturer defects. See our Warranty Policy for more.

Q: How can I reach support?
A: You can email us anytime at hearinggoodmarketing@gmail.com or call +44 7931 839016 during support hours.