FAQ

Frequently Asked Questions

Below you'll find answers to common questions about our products, orders, shipping, usage, and support. If you still need help, feel free to contact us.

🔊 Product & Usage FAQs

Q: Are HearGood hearing aids suitable for all types of hearing loss?
A: HearGood devices are designed for adults and seniors with mild to moderate hearing loss. They are not suitable for severe or profound hearing conditions.

Q: Are your hearing aids programmable or pre-set?
A: Our hearing aids come with pre-set digital sound profiles (e.g. 16-channel processing) and do not require custom audiologist programming.

Q: What does CIC mean?
A: CIC stands for Completely-in-the-Canal. This means the device fits deep inside your ear canal for a nearly invisible, discreet look.

Q: Do your hearing aids produce a whistling sound?
A: A slight whistling sound (feedback) is normal when not inserted properly. To prevent it:

  • Use the correct ear dome size

  • Insert the device fully

  • Avoid touching the microphone area while adjusting

Q: Can I adjust the volume?
A: Yes! All models come with touch-sensitive or tool-assisted volume control for easy sound adjustment.

🔋 Charging & Battery

Q: How long does the battery last?
A: One full charge gives up to 30 hours of use. The charging case provides backup power of up to 150–300 hours, depending on the model.

Q: How do I charge my hearing aids?
A: Place them into the magnetic USB-C charging case. Most models fully charge within 2–3 hours.

🚚 Orders & Shipping

Q: Do you offer same-day shipping?
A: Yes, we offer same-day dispatch for orders placed before 4:00 PM (UK time), Monday to Saturday.

Q: Which courier services do you use?
A: We ship using Royal Mail, DPD, and other trusted UK courier partners.

Q: Do you ship internationally?
Yes

🔁 Returns, Warranty & Support

Q: What’s your return policy?
A: We offer 7-day returns for unused products in original condition. Read our Refund Policy for details.

Q: What warranty do you offer?
A: All HearGood devices come with a 6-month warranty covering manufacturer defects. See our Warranty Policy for more.

Q: How can I reach support?
A: You can email us anytime at hearinggoodmarketing@gmail.com or call +44 7931 839016 during support hours.