Refund policy

HearGood Return & Refund Policy

Effective Date: June 11, 2025
Business Name: HearGood
Website: https://heargood.co.uk

At HearGood, we are committed to delivering quality products. If you receive a defective or damaged item, we offer a hassle-free return process.

Return Eligibility

We only accept returns if:

  • The item is defective or damaged

  • You notify us within 7 calendar days of delivery

  • The product is returned in unused condition, with original packaging, accessories, and proof of purchase

We do not accept returns for change of mind, personal preference, or non-defective items.

Exchanges

We accept exchanges for defective items within 7 days of delivery. Reach out to our support team to arrange a replacement.

Return Process

  1. Contact our support team at hearinggoodmarketing@gmail.com or +44 7931 839016

  2. Our team will verify the defect and guide you through the return process

  3. Return shipping is the customer’s responsibility

  4. Use a trackable courier to send the item back

Refunds

Once we receive and inspect the returned item:

  • A full refund will be issued to your original payment method

  • Please allow 3–7 business days for the amount to reflect

Β Contact Us

For help with returns, refunds, or exchanges: